Terms & Conditions

The following terms and conditions apply between you and Mexx Fashion B.V. (hereinafter "Mexx", "mexx online shop" or "we/us"):

1. Conclusion of Contract

1.1. Our product presentation in the Mexx online shop solely represents a non-binding invitation for you to purchase merchandise from us.

1.2. By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3. We accept your offer by delivering the merchandise. The automatically generated order confirmation e-mail does not constitute acceptance of your offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately in the event we do not intend to carry out your order.

1.4 While processing your order, we will inform you by e-mail if we determine that the products you have ordered are not available. No contract is concluded if the merchandise is not available.

1.5 We only sell our merchandise to end consumers who are 18 years of age or older and only in standard commercial quantities.

1.6 The ordering process in our online shop comprises 3 steps. In the first step you select the desired merchandise. In the second step you have the option – if desired – of registering for or logging on to the Mexx online shop. The third step allows you to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us. After you have submitted your order, you will have the opportunity to print it.

2. Voluntary Exchange Option

2.1 Independent of your legal right of revocation, we voluntarily offer you the option of returning products you purchase from us. This allows you to return any items purchased in the Mexx online shop free of charge within 14 days of receipt without stating any reasons using the postage-paid return labels enclosed with your order and the returns form, provided the merchandise is complete, unused and undamaged. You are only permitted to inspect the merchandise in a manner similar to trying it on in a shop. For merchandise affixed with a special hygiene adhesive or a hygienic seal/shrink wrap, this only applies insofar as the adhesive, seal or shrink wrap has not been opened.

2.2 The voluntary exchange option does not apply to personalised items or items that are manufactured according to customer specifications.

2.3 Beyond this, the legal right of revocation outlined in Item 3 applies.

3. Right of withdrawal information
3.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

You can exercise your right of withdrawal by informing us with an unequivocal statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract, or – if you wish to return the goods before the withdrawal period expires – return the goods to us.

If you decide to inform us of your decision to withdraw from this contract by an unequivocal statement, you may use the attached model withdrawal form but it is not obligatory. <<LINK>>

The withdrawal declaration or returns of goods are to be addressed to:

Mexx Online Shop
Customer Service
James Wattlaan 7
5151 DP Drunen
The Netherlands

E-mail: online-shop@mexx.com

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than, 14 days from the day on which we are informed about your decision to withdraw from this contract or that we received the goods you returned. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3.3 Exclusion from the right of withdrawal

The right of withdrawal does not apply in the case of contracts for delivery of goods that were not prefabricated and which were produced according to your own individual selection or specifications or which were clearly made according to the consumer's personal requirements.

4. Delivery/Shipping Costs

4.1 The minimum order amount is € 25.00.

4.2 The standard delivery costs amount to € 5.00 for order amounts below € 50.00 euros. For orders above € 50.00 euros the standard delivery costs are waived.

4.3 Orders are dispatched 1 to 3 working days after the order date provided there are no problems with your personal details (credit check, ID check).

5. Pricing and Payment Methods

5.1 The prices listed at the time the order is placed apply. All prices include legally applicable sales tax.

5.2 Merchandise may be paid for using one of the methods suggested in the order process under the terms and conditions outlined therein. Regardless of the result of the review of your data (identity verification and creditworthiness check), we reserve the right to exclude certain methods of payment.

5.3 We reserve the right to invoice you for late fees in the event that your payment is delayed. In case of payment delays, you agree to reimburse us for all the costs, expenses and cash expenditures we incur in the process of collecting payment. This also includes all extrajudicial costs for collection agencies or solicitors we entrust with the responsibility of collecting payment, notwithstanding the obligation to pay the costs of proceedings.

6. Reservation of Title

The merchandise remains our property until it is paid in full.

7. Warranty

Unless express provisions have been made to the contrary, the legal warranty regulations apply.

8. Copyright and Trademark

All of the contents of the website, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.

9. Applicable Law

The laws of the Netherlands apply to our contract relationship with you. Excluded from this provision are mandatory safeguards for customers in the country in which you reside. The United Nations Convention on Contracts for the International Sale of Goods is excluded.

10. Imprint/Online Shop Operator

Responsible for the Mexx Online Shop:

Mexx Fashion B.V.
James Wattlaan 7
5151 DP Drunen
The Netherlands

E-mail: online-shop@mexx.com

Commercial register: 6962 9676
Value added tax identification number: NL8579.47.461.B.01
Responsible for operations: Chief Financial Officer – Jacques Mitterand

Information regarding online dispute resolution: The EU commission provides an internet platform for online settlement of disputes (so-called "OS platform") bereit. The OS platform is to serve as a point of contact for out-of-court settlement of disputes regarding contractual obligations that arise from online purchase agreements. The OS platform is available at the following link: https://ec.europa.eu/consumers/odr/

Mexx Fashion B.V. is not willing and obliged to participate in dispute settlement procedures brought before a consumer arbitration board.

11. Miscellaneous

If you registered with our Online Shop, the country you selected during registration will be specified as your standard. Needless to say, you can change this setting to another country at any time by taking up contact with our customer service.