FAQ

Order

Delivery

Returns

Complaints & Warranty

Account

Cancel / change

Maintenance

You can easily order an item in five steps.

1. If you wish to order a product, first select the desired size, colour and number.

2. Place the product in your shopping cart via the button 'add to cart'.

3. When you are done shopping, click on the shopping cart in the top right corner of the screen. You will then see an overview of your order and adjust the cart if necessary.

4. Via the button 'proceed to checkout' you can complete the ordering process. First you will be asked to fill in your details. If you already have an account, you can enter your email address and password. If this is your first order you can either create a new account or proceed without an account. If you create an account, you won't need to fill out your address and other details during your next visits. If you proceed without creating an account, your details will only be used for this order and they won't be filed. At the bottom of the page, choose the desired delivery method.

5. Then click on the button 'Next'. You will then go to the 'Review & payments'. You can also enter your discount code here. Then choose the desired payment method. You will get an overview of your order on the right side of your screen. When you have checked this you can start the payment.

1. Via your own bank; IDEAL, Mistercash, Klarna Pay Now and Giropay. Payments are made in accordance with your bank's security requirements. Please note: it is not possible to transfer the money from your bank to Mexx Industries yourself.
2. Credit card; You can pay by credit card if you have one of the following credit cards: Mastercard, Visa or American Express. You will not need to register and your details will be sent securely, but they will not be filed.
3. PayPal; If you pay by means of PayPal you won't need to fill in your financial details every time and you have extra certainty because PayPal offers guaranteed purchases for dispatchable products.
4. Bancontact / Mister Cash: Bancontact, known as Bancontact/Mister Cash until 2016, is the Belgian market leader in electronic payments. As a payment scheme, it is responsible for the verification, calculation and processing of electronic payments.
5. Riverty: With Riverty, you shop first and pay later. Place your order and look forward to receiving it at home. See, feel and try everything and pay later. With simple returns and flexible payment options for convenience and more freedom. It's that simple. No hidden fees, no stress.

6. Fashioncheque: You can pay for your order (partially) with a Fashioncheque. As of July 1, 2020, the European anti-money laundering directive AMLD5 has been incorporated into Dutch legislation. The introduction of this directive has implications for online payments with a Fashioncheque. You can spend a maximum of €50 online from the credit on a Fashioncheque. The remainder can be paid with one of the other payment methods, except for Riverty.

Yes, download the tax free form here, fill out the form and send it to vatfree.com.

You should always receive an order confirmation. It is possible that the email ended up in your junk mail. Please make sure you check your junk mail first. When the email is not there, please contact us. The shipping confirmation is sent no later than the morning of the delivery day. If you did not received an email on the delivery day please contact our customer service by: customersupport@mexx.com.

At this moment we only ship regular products to The Netherlands, Belgium and Germany. Do you live in another country and would you like to order? At this moment it is not possible for us to process these requests. We hope to offer this in the near future.

You can enter your discount code in your cart on the payment page. Enter the discount code at "Apply discount code". You can use one discount code per order.

- Discount codes will not be calculated afterwards.

- Discount codes will not be applied to sale items.